Got Questions?

Here are our most frequently-asked questions. If you don't find an answer to your question feel free to send us an email enquiry and we'll do our best to get back to you as soon as possible.

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Where Do You Operate?

We operate across the US, Canada and the United Kingdom.

How Do I Get Started?

Just visit the recycling dashboard and you'll get step by step instructions on how to recycle according to what type of items you have.

How Does the Tree Planting Work?

We've partnered with charity Trees for the Future so that for every cartridge we receive that we can reuse, we plant a tree on your behalf, and 2 trees for every full/unused cartridge that we can reuse.

Read more about Trees for the Future.

What's the Environmental Benefit of Recycling?

We actually try to ensure that your cartridges are reused instead of recycled. Reusing a full cartridge (that is, using them as they were intended in a printer rather than breaking them down for scrap), saves up to 2.5kg (5lbs) of CO2 compared with manufacturing a new cartridge from scratch.

And when we plant a tree with Trees for the Future on your behalf (1 for each reusable empty cartridge received, and 10 for each reusable unused cartridge received), this will absorb an average of 180kg (400lbs) of CO2 over its lifetime.

Where's Your Telephone Number?

To keep costs down and ensure that we respond to all enquiries in the order that they were made, we offer support by email only.

Can You Take All Cartridges?

Not all cartridges have value, and we need to ensure that the value of your cartridges is enough to cover the costs of collection, and processing, as well as the donation to Trees for the Future.

This means, as with any other destination for your cartridges, we will need some information from you about your cartridges before we can offer a free pickup.

You can check your cartridges quickly and easily online.

But don't worry if we can't take your cartridges to plant trees with Trees for the Future — we'll help you to find alternative recycling options.

What About 'Compatible' / Non-Genuine Cartridges?

I'm afraid we can't reuse these, but we can help you find another free recycling destination for your items.

Can You Send Me Some Boxes?

If possible, please use your own boxes to send these to us — that way you can reuse existing cardboard boxes instead of using new resources, which is much better for the environment and you don't have to wait for us to deliver boxes before your cartridges are collected.

In some circumstances, we can send you shipping cartons if you need them.

Can You Send Me Some Freepost Envelopes?

I'm afraid we no longer offer these due to cost and complication. Instead, for sending small ink cartridges, please find a strong envelope or Jiffy bag to send your cartridges in, and follow the instructions to print or handwrite the Freepost label from our web site. This way you'll be able to send straight away.

Even better: why not reuse a Jiffy bag that you've received from somewhere else (these are hard to recycle otherwise) and save even more resources!

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  Ready to Recycle?

Recycle for free now — all types of cartridges, mobile phones — help us plant trees, save waste from landfill, and reverse your printing carbon footprint! If we can't use your items to plant trees, we'll help you find a free alternative.

Not ready yet? Register as a recycler so we can keep in touch. You get occasional email updates on sustainable printing, our charity impact, and you'll be reminded to recycle!

Sign In to access an existing account.

  Summer 2023 Updates

  2,438 trees planted

  438 tonnes of CO2 saved

  over 140,000s total to date!

  Recent Recycling Activity

  Let's Keep in Touch?

Register as a supporter to get occasional email updates on sustainable printing, our charity impact, and you'll be reminded to recycle!